Your privacy is very important to us. This Privacy Policy explains how Detonger Electronic Technology (Shanghai) Co., Ltd. (hereinafter referred to as “we” or “Detonger”) collects, uses, discloses, stores and protects your personal information when you visit our website https://detonger.shop/ (the “Website”).

Please read this policy carefully before using the Website. If you have any questions, please contact us using the details at the end of this policy.

1. Personal Information We Collect

For the purposes of this policy, “personal information” means information that can identify you, alone or in combination with other information, such as your name, contact details, shipping address and order history. We collect and use personal information for the following purposes:

• User registration, login and account management (My Account);
• Processing orders you place on the Website, and completing checkout, shipping and after-sales service;
• Providing customer support via WhatsApp, email, contact forms and other channels;
• Operating the Website, risk control, fraud prevention, and improving our products and services.

2. How We Collect Information

We collect information through the Website, our ads, emails and other interactions with you, including:

• Information you provide: account registration, checkout forms, orders placed, emails and contact-form messages;
• Automatically collected information: access data recorded automatically through Cookies, server logs, etc. (see the Cookies section below);
• Third-party sources: necessary information provided by payment and logistics service providers to fulfil your orders.

3. User Account (My Account)

When you register or place an order, we collect account information such as your username (usually your email address), password (stored encrypted), name and contact details. You can view and update your profile, shipping addresses and order history in the My Account area.

Account deletion is available in My Account, or you may contact us using the details at the end of this policy. After cancellation, we will delete or anonymise your personal information, except for order, tax and accounting records that we are required to retain by law.

You also have the right to access, correct, delete and export your personal information. To exercise these rights, please contact us and we will respond within the legally required period (usually within 15 days of receiving the request).

4. Online Orders and Checkout

When you purchase products and proceed to checkout, the checkout page collects the information necessary to complete the transaction, typically including: name, country/region, full shipping address (street, city, state/province, postcode), email address, phone number, and any order notes (where applicable). This information is used to confirm the order, arrange delivery and handle after-sales contact.

Payments are processed by third-party payment service providers integrated into the Website, such as Stripe, PayPal, Alipay and others (as displayed on the checkout page). We do NOT directly store your full payment credentials, such as credit card numbers or CVV codes; payment information is handled by the relevant provider under its own privacy policy. Note: this Website does not include any in-app payment function.

Order and transaction records are retained as required by applicable laws and regulations (for example, the E-Commerce Law of the People’s Republic of China requires transaction information to be kept for no less than three years).

5. Customer Support and Contact

When you contact us via WhatsApp, email, contact form or telephone, we may collect the name, contact details, order number and the content of your inquiry that you voluntarily provide, so that we can respond to your questions and provide technical and after-sales support. Such information is used solely for service purposes and not for unrelated marketing use.

6. Cookies and Similar Technologies

The Website uses Cookies and similar technologies (such as local storage and pixel tags) to enhance functionality, remember your identity, analyse usage and improve your experience. We or our third-party partners may collect non-personally-identifiable information through these technologies. You can refuse or manage Cookies through your browser settings, but some features may not function properly as a result.

The Website is built on WooCommerce (WordPress), which sets necessary Cookies related to the cart, checkout and account session in your browser. For more details, please refer to the official WooCommerce documentation.

7. How We Disclose Personal Information

We do not share your personal information with third parties except in the following circumstances:

• Providing necessary order information to logistics, payment and other service providers to fulfil your order;
• Disclosure required by laws, regulations, judicial or government authorities;
• Where necessary to protect the safety and legitimate rights of us, our users or the public;
• In the event of a merger, acquisition or sale of assets, personal information may be transferred as part of the transaction.

8. Storage and Security of Information

Personal information we collect and generate in the course of operating in the People’s Republic of China is, in principle, stored within the People’s Republic of China. We have implemented reasonable physical, technical and administrative security measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration. Please note, however, that no method of transmission or storage over the Internet is 100% secure.

The Website uses SSL (Secure Sockets Layer) to encrypt data transmitted between you and our servers. In the event of a personal information security incident, we will promptly notify you and take remedial measures in accordance with applicable laws.

9. Children’s Privacy

The Website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a guardian and believe a child has provided us with personal information, please contact us using the details at the end of this policy, and we will delete it in accordance with applicable law.

10. Changes to This Policy

We may update this policy from time to time in accordance with changes in laws or our business. The updated version will be posted on the Website and notified to you by appropriate means. Your continued use of the Website constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

11. Governing Law and Dispute Resolution

The formation, validity, interpretation and dispute resolution of this policy shall be governed by the laws of the People’s Republic of China. Disputes arising from or in connection with this policy shall be resolved through friendly negotiation; if negotiation fails, either party may bring an action in the competent court in the place where our company is located.

12. How to Contact Us

If you have any questions, comments or complaints about this policy or our privacy practices, please contact us:

• Company: Detonger Electronic Technology (Shanghai) Co., Ltd.
• Email: info@detongerprintershop.com
• Telephone / WhatsApp: +8619121521595
• Website: https://detonger.shop/

We will respond to your request within 15 days of receipt.