Shipping Policy

Thank you for visiting detonger.shop and choosing Detonger products. Detonger is committed to providing you with the best shipping options. The following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within 1-3 business days.

Estimated delivery time is 7-20 business days (depending on destination customs and logistics).

Orders placed on weekends or public holidays will be delayed.

During peak periods (such as promotions), shipping may be delayed by a few days. If your order is significantly delayed due to stock issues, we will contact you via email. Please check your inbox.

For tracking information, please contact info@detongerprintershop.com.

Shipping Carriers & Origin

We provide free standard shipping for domestic orders (Mainland China). For international orders, shipping costs will be borne by the customer. All orders are shipped directly from our warehouse in Mainland China.

Shipping Information

Please ensure that all shipping information you provide to us is correct. We are not responsible for any losses, including lost packages, damaged packages, delays, or other losses caused by incorrect shipping information provided by the customer.

Customs Duties and Import Taxes

All cross-border shipments must pass through customs clearance. The customer is responsible for all customs duties and import taxes. These charges are determined by the customs of the destination country. We cannot predict or cover these costs in advance. If any duty is applied, it will be collected by the carrier upon delivery, and the customer must pay to receive the package.

Tariffs vary by country. For example, in Brazil, the usual tariff is approximately $15, but may vary depending on the items purchased. Detonger is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

Damages

If you receive a damaged order, please contact Detonger Customer Service at info@detongerprintershop.com within 7 business days.

For damages caused by the shipping company, including lost packages, damaged packages, and delays, we will assist you in contacting the responsible carrier. Please keep all packaging and damaged items as they may be required when filing a claim.

Shipping Support

For order and shipping inquiries, please contact us at info@detongerprintershop.com. We have a dedicated service team to reply to your questions as soon as possible, regardless of your location.

Can I change the delivery address after the package has been shipped?

Unfortunately, once the product is on the way, we cannot change the shipping address.

Notice to Brazilian Customers

Brazilian customers MUST provide your VAT number or CPF (Cadastro de Pessoas Físicas) number for customs clearance in Brazil (you can fill it in the Apartment column below the Address column).

The CPF has 11 numbers → (xxx.xxx.xxx-xx), e.g., 111.111.111-11.

Brazilian customers can purchase in two ways:

Direct purchase of DDP (Delivered Duty Paid) goods;
Enter the tracking number on the Brazilian National Post website, pay the handling fee online by credit card or bank transfer, and wait for the package to arrive. (Recommended)

*If you are in Brazil, familiarize yourself with the customs policies regarding Brazil so that you can receive your package ASAP without any hassle.

Refund Policy for Unpaid Tariffs

The tariff is paid by the Customer. If the parcel was destroyed or returned because the customer doesn’t pay the tariff or receive the parcel on time, we ONLY return the product price as follows:

Product Price	Refund
Below $20	100% refund
$20 – $70	50% refund
Over $70	25% refund