Updated: August 1, 2026

We are very happy that you have chosen to purchase Detonger products. However, if you need a refund or return, please note the following policy.

Customers can request a full refund before the order is processed and shipped after placing an order on detonger.shop.

Please note that once your order enters the processing stage, we will not be able to refund.

All Detonger products come with a 30-day money-back guarantee. We use state-of-the-art engineering and the highest quality materials to ensure customer satisfaction. But if you are not satisfied with your purchase, simply return the item within 30 days of receiving the package.

To be eligible for a return, your item must be:

● Purchased directly from the Detonger official website*.

● All original packaging and manuals, etc. must be kept.

● Returned within 30 days of receiving the package.

● In its original condition, with all accessories, packaging, and manuals included, and no signs of use, damage, or marks.

Please note:

● For returns due to non-quality issues, the customer is responsible for the return shipping costs.

● If the return is due to product quality issues, Detonger will cover the return shipping costs.

For all orders, if there is a printer issue that needs to be returned to Detonger for analysis, the shipping cost will be borne by Detonger, not the user. If the user is dissatisfied with the received product or needs to return for other non-product quality reasons, they shall bear the logistics cost of the return. However, if the issue is a product quality problem, Detonger’s technical team will evaluate and confirm if there is no need to return for analysis, and the user can decide whether to receive a free replacement printer or a refund.

To initiate a return, please send an email to info@detongerprintershop.com with your order number. Refunds will be issued within 3 business days after receiving the returned goods.

Please note that if you refuse the shipment, the original payment may be deducted for double shipping costs.

Please contact info@detongerprintershop.com to initiate the return process. Please provide them with your order number or the email address used for the order for verification.

You will receive instructions on how to properly package the product and return it. Please ensure all components are included in the package.

Please note that the customer is responsible for return shipping costs and must provide the logistics tracking number to our support team. We will process the relevant refund within 3 business days after receiving the returned item.

If you need to return an item, please contact our customer service at info@detongerprintershop.com to obtain the designated return address. Returns sent without prior contact will be considered invalid and will not be refunded.

● Items that cannot be resold after use (such as paper or labels).

● Items that cannot be returned in full; you need to return in the original factory state, together with all packaging, accessories, and trademarks.

● Items not purchased from www.detonger.shop (the official website).

● Items with quality issues caused by unauthorized repair, misuse, negligence, water damage, alteration, or improper installation, or items with torn or altered labels, device serial numbers, or safety labels.

● Items that do not match the information on the warranty certificate.

● Items explicitly marked as non-returnable or non-exchangeable after sale on the official website shopping page.

● For a full refund, the item must be returned with any accompanying gift.

● Please inspect the item carefully when you receive it. If the package or item is damaged, you need to refuse the package and notify the delivery person immediately. If you find any defects in the merchandise after confirming receipt, you may need to provide photos and videos of the merchandise for verification.

● If there are special circumstances verified by the Detonger team, you will be able to receive a direct refund without having to send back the item.

● If it is determined that the defect is not due to the quality of the Detonger product, you will be responsible for the courier fees incurred in returning the item.

● Returned items must be returned with all accessories.

In all cases where a refund is confirmed in consultation with the user, we will process the appropriate refund within 3 business days. We will notify you by email when your order has been refunded. If you have not received a refund after 7 business days, please contact us at info@detongerprintershop.com.

We are unable to offer exchanges or refunds for any personalized products. Refunds can only be made via your original method of payment.

The warranty period is 1 year from the date of the purchase unless otherwise stated. During the warranty period, if your product malfunctions, it will be replaced based on Detonger’s Terms of Service. To be eligible for the Warranty Program:

● You must be the initial purchaser of the new product from Detonger or one of its authorized dealers.

● The product has been properly maintained, not abused, misused, altered, modified, or repaired.

● Report the problem to Detonger within 10 days of discovering it.

● All work under the warranty must be performed by Detonger.

● All returned products must be shipped to our address, freight prepaid, accompanied by a dated proof of purchase.

● The purchaser voids this warranty if he, she or others attempt to repair, service or alter the product in any way.

● This warranty does not apply in the event of accident, abuse, improper installation, unauthorized repair, tampering, modification, fire, flood, collision or other damage from external sources, including damage which has been caused by user replaceable parts.

We calculate the return date and warranty period from the day your courier parcel is signed for. If you have missed your return date due to a delayed shipment or incorrect information displayed on the shipping platform, please contact info@detongerprintershop.com for assistance.

Email: info@detongerprintershop.com. Please feel free to contact us.